Using Social Media for Crisis and Issues Management
One of the biggest fears decision makers have in using social media is “what happens when things go wrong?” This …
- NATO in 2040: An Information Odyssey
- Why taking a scorched-earth approach to social media companies won’t win the war on terror.
- On the Defence Connect Podcast: The Art of Influence
- We Don’t Have A Fake News Problem, We Have A Reality Problem
- Why Businesses Hold the Key to Stemming the Tide of Radicalization
- Named 1of 10 Best Female Business Bloggers!
- The Australian Crime Terror Nexus
- Tracking terrorists on social media
- The Content Wars: my article for ‘NATO Review’
- Social Media is neither the problem nor the solution. As quoted in the SMH
Tag: philosophy of business
Social Media Customer Service Sins: Why I’m breaking up with Vodafone … Again
I had the misfortune of being a Vodafone customer back in 2010. I couldn’t call people, they couldn’t call me …